The Miller’s Difference
Whether you work in a healthcare facility or senior living, a restaurant or hospitality service, the manufacturing or automotive industry, our promise is the same: We show up on time, do what we say, finish what we start, and have fun doing it. It sounds simple enough, but in our line of work, there’s a clear difference.
Transparent Service and Data Visibility
We don’t believe in smoke and mirrors when it comes to our services. No games. Just transparency and accountability.
We are known for industry-leading technology that better serves our customers. Each garment and linen is equipped with an RFID tag, allowing us to accurately count, track, and provide product life history. Customers have complete visibility into their garment and linen program and can view their data in real time.
Hygienically Clean and Environmentally Friendly
Miller’s takes cleanliness to a whole new level. We’re the second laundry in the United States to have earned the “Triple Crown” of Hygienically Clean Certifications from the Textile Rental Service Association (TRSA).
These certifications for Hygienically Clean Healthcare, Food Service, and Food Safety are based on continuous third-party quantified biological testing and inspection, verifying our clean textiles meet appropriate hygienic standards and best management practices.
Additionally, we continue to be mindful of our environmental footprint by investing in state-of-the-art wastewater reclamation equipment, energy-efficient facility practices, innovative recycling methods for plastic, and ethical end-of-life garment and linen disposal.
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People-First
As a family-owned business, we’ve always believed in treating people the right way – and it shows in our personnel tenure:
Customer Service Representatives
11-year average
Regional Managers
20-year average
Route Service & Sales Representatives
12-year average
Compare that to the average national industry tenure of around 6-18 months. What does that mean for our customers? You’ll be dealing with someone who knows you as a name, not as a number. And whenever you pick up the phone, be assured you’re talking to someone here in Ohio who’s ready to help you out.
