The Miller’s Difference
What Is the Miller’s Difference?
Whether you work in healthcare, food service, manufacturing, or another sector, our promise is the same: We show up on time, do what we say, finish what we start, and have fun doing it.
It sounds simple enough, but in our line of work, there’s a clear difference. Miller’s combines reliable service, advanced uniform and linen tracking technology, and a people-first approach to create partnerships that last decades, not months.
The Miller’s Difference Is Our Service
You have enough to worry about. You shouldn’t have to chase your textile provider. We take ownership of the details so your operation keeps running smoothly.
That means clear communication, reliable deliveries, accurate counts, and fast fixes when something isn’t right. No guesswork. No finger-pointing. Just consistent service you can count on.
Your local service team answers the phone. Your online portal gives you full visibility into deliveries, invoices, and requests. We track our performance and share the results—because trust is built on accountability.
What You Can Expect
- On-time deliveries you don’t have to chase
- Easy services to understand
- A dedicated contact who knows your operation
- Accurate inventories backed by LinenLink
- Direct access to a responsive local service team
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Hygienically Clean and Environmentally Friendly
Miller’s takes cleanliness to a whole new level. We’re the second laundry in the United States to have earned the “Triple Crown” of Hygienically Clean Certifications from the Textile Rental Service Association (TRSA).
These certifications for Hygienically Clean Healthcare, Food Service, and Food Safety are based on continuous third-party quantified biological testing and inspection, verifying our clean textiles meet appropriate hygienic standards and best management practices.
Additionally, we continue to be mindful of our environmental footprint by investing in state-of-the-art wastewater reclamation equipment, energy-efficient facility practices, innovative recycling methods for plastic, and ethical end-of-life garment and linen disposal.
People-First
As a family-owned business, we’ve always believed in treating people the right way – and it shows in our personnel tenure:
Customer Service Representatives
11-year average
Regional Managers
20-year average
Route Service & Sales Representatives
12-year average
Compare that to the average national industry tenure of around 6-18 months. What does that mean for our customers? You’ll be dealing with someone who knows you as a name, not as a number. And whenever you pick up the phone, be assured you’re talking to someone here in Ohio who’s ready to help you out.
