The Miller’s Textile
Difference
Whether you work in a healthcare facility or senior living, a restaurant or hospitality service, the manufacturing or automotive industry, our promise is the same: We show up on time, do what we say, finish what we start, and have fun doing it. It sounds simple enough, but in our line of work, there’s a clear difference.
Transparent Service and Data Visibility
We don’t believe in smoke and mirrors when it comes to pricing and contracts. We aim to be as upfront and transparent with our customers as possible and explain any price changes or fluctuations proactively.
We also offer industry-leading technology to better serve our customers. Each garment is equipped with an RFID tag, allowing us to accurately count, track, and provide garment life history. Customers have complete visibility into their garment program and can view their data at any time.
Hygienically Clean and Environmentally Friendly
Miller’s takes cleanliness to a whole new level. We’re the second laundry in the United States to have earned the “Triple Crown” of Hygienically Clean Certifications from the Textile Rental Service Association (TRSA).
These certifications for Hygienically Clean Healthcare, Food Service and Food Safety are based on continuous third-party quantified biological testing and inspection, verifying our clean textiles meet appropriate hygienic standards and best management practices.
Additionally, we continue to be mindful of our environmental footprint by investing in state-of-the-art wastewater reclamation equipment, energy-efficient lighting, innovative recycling methods for plastic, and ethical end-of-life garment and linen disposal.
People-First
You’ll be dealing with someone who knows you by name, not just by number. This is a significant advantage, especially when you consider that the average industry tenure is only 6-18 months. Each time you call, you can be confident that you’re connecting with someone based right here in Ohio, who is ready and willing to help.
As a family-owned business, we’ve always believed in treating people the right way – and it shows in our personnel tenure:
Customer Service Representatives
4-year average
Regional Managers
20-year average
Route Service & Sales Representatives
12-year average
