“Miller’s Textile has provided service to our hospital for more than fourteen years. In those years, they have provided good customer service consistently, reliably and responsibly. When issues arise, Miller’s has been responsive on a timely basis with open receptive communications to resolve these issues. A good partner to have when dealing with textile supply.”
Jeff Thomas, Manager of Environmental Services
Institute for Orthopedic Surgery
Miller’s Textile Services has been supplying businesses and institutions with professional quality uniforms and linens, towels, mats and janitorial supplies since 1946. We’re a family-owned business who thinks of its entire workforce as family.
Today, the company serves a marketing area that includes Ohio, Indiana, Michigan and Northern Kentucky.
Saying you’re the best is one thing. Proving it is everything.
No matter what business you’re in – healthcare, restaurant or hospitality, senior living, industrial or automotive – committing yourselves to being Number One isn’t something you do once and call it a day.
It’s what we do every day, a mindset that requires results daily. Here’s how we do it.
Not long ago, everyone at Miller’s Textile Services set the goal of becoming “the best independent single plant textile rental company in the United States.” We ask to be judged. Every day. By the toughest judges in the business. You.
In addition to continuously asking for feedback, Miller’s also conducts biannual surveys to understand how to better serve our customers. Our most recent survey showed a Net Promoter Score that ranks our customers’ satisfaction as high as world class, customer-service leaders such as Amazon and Southwest.
Miller’s strives for employee quality, too. We have instituted programs to attract and retain dedicated employees, including a drug-free Workplace, providing on site learning opportunities such as a pesonal coaching program to help our people achieve their life aspirations, and even Financial Peace University to help them achieve their financial goals. Our recruitment and onboarding process is focused on not just hiring for the right skillset, but also for the right cultural fit to join our family.
Our standards are simple and straightforward. Get you what you need, when you need it, no problems. Deliver on what we promise with courtesy and respect. Do whatever needs doing to protect and project your image and become your trusted partner.
And of course, act responsibly toward our customers, the communities we serve, the industry that provides us opportunity and the environment we all share.
There. We said it. Now let us prove it.